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Refund Policy

Last updated: 16 February 2026

At ShieldPress, we aim to be fair, transparent, and reasonable. This Refund Policy explains when refunds may be granted for ShieldPress Anti-Spam purchases and how refund requests are handled.

ShieldPress Anti-Spam is a security-focused WordPress plugin delivered digitally. Because of the nature of digital software and instant access, refunds are limited and subject to the conditions outlined below.

Refund Eligibility

You may be eligible for a refund if all of the following conditions are met:

The refund request is submitted within 7 days of purchase
The plugin does not function as described on a supported environment
You have contacted support and allowed reasonable time for assistance
The license has not been abused or shared

Non-Refundable Scenarios

Refunds are not provided in the following cases:

Change of mind after purchase
Incompatibility caused by third-party themes or plugins
Failure to meet documented system requirements
Lack of technical knowledge or configuration issues
License misuse, circumvention, or abuse
Renewals or subscription extensions (unless required by law)

Refund Request Process

To request a refund, follow these steps:

Contact ShieldPress support with your order ID
Describe the issue you are experiencing
Allow our team to review and respond
If approved, the refund will be initiated

Refunds are processed using the original payment method. The time required for funds to appear depends on the payment provider.

Fair Use Policy: We reserve the right to deny refund requests that show patterns of abuse, repeated refund behavior, or attempts to bypass licensing restrictions.

Important: ShieldPress Anti-Spam is provided as a digital product. By purchasing, you acknowledge that access is granted immediately and refunds are discretionary within the limits of this policy.